Wild Robin Casino - Player's withdrawal is delayed.

Good evening, I have withdrawn €900, a €500 and another €400 and how many days have passed and they haven't returned the money to me, even though I have sent them so many messages, can you help me?

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal requests?

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

The withdrawals were made on 29/06 and 30/06, the second one, after that I have not made any successful withdrawals and besides that! They closed my account at the casino

and they don't give me the money, they banned me and tell me it's an administrative decision and I have €900 in withdrawals and they don't give me the money

Thieves put them in, account verification is not needed...

What if my account is closed if I

Are they blocking me from receiving my money?

Thank you for your responses. Has the casino explained why your account was blocked? Please forward me all the communication between you and the casino regarding the closure of your account at [email protected], or post screenshots here.

What types of games did you play?

Dear zafeirhsdona,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear zafeirhsdona,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika