Wild Robin Casino - Player’s withdrawal has been denied.

My complaint with wildrobin casino so I tried for 3 weeks to withdraw 700 pounds they just kept failing the payment and not telling me and putting the funds back in my balance

Anyway my now x partner signed in on my phone and spent that oh well that's gone anyway I played again and won 300 pounds again tried to withdraw and it failed again

I was told so many lies also told in a email I have proof I had a VIP nick who would assist t me and sent me a what app number for him still nothing anyway

Today they tell me due to my partner spending my previous money they have excluded me and mention of my 300 pounds now being a single mum now I really do need this and no one is replying

Please help me resolve this

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Robin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you asked the casino to close your account in any of your previous communications?
• Could you please share with me your responses from the casino regarding the account closure taking effect? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi I have e emailed.you some screen shots hopefully.you have them thank you for your help

Hi just wondering if you have seen the screen shots and what happend next

Hello, thanks for your patience.

I went over the communication between you and the casino; however, I didn't find any regarding your account closure or exclusion you referred to earlier. I would like to kindly ask you to provide me with this evidence at tomas@casino.guru

I apologize for the inconvenience.

Dear Swansea9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru