Wild Robin Casino - Player’s withdrawal has been delayed.

Good afternoon,

The VIP manager at Wildrobin casino processed a €5000 withdrawal for me, but it's been over 20 days and the transfer hasn't arrived. He keeps giving me the runaround... saying it's their problem, that he's putting pressure on the department, and so on... But according to their casino, bank transfers take a maximum of 7 days!

I feel cheated…

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Dear DV1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas