Wild Robin Casino - Player's withdrawal has been delayed.

Wildrobin bezahlt meine Gewinne nicht. 4950€ liegen in meinem Account und seit 5 Wochen wurde keine einzige auszahlung ausgeführt und meine Verifizierung wird auch nicht weiter bearbeitet obwohl sie alle Dokumente von mir erhalten haben. Ich benötige bitte Unterstützung um meine Gelder zu erhalten. Ich hatte 500€ + Bonus eingezahlt am 1. Oktober. Am gleichen Tag ausgezahlt und nach 3 Wochen wurden einmal 3 Auszahlungen bearbeitet und seitdem nichts mehr. Jetzt sind es schon 5 Wochen ohne Auszahlung.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?
• Did you use the same payment method for your previous successful withdrawals?
• Have you been requested to submit any other identity documents for verification apart from your ID?
• When was the last time you communicated with the casino regarding the delay in processing your payment? What was their explanation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika, ich habe meine Gewinne mit Spielautomaten erzielt.

Für die vorherigen Auszahlungen habe ich auch USDC ausgewählt und die gleiche Adresse.

Neben Personalausweis war ebenfalls ein Selfie mit der Website angefordert welches ich gemacht hatte und nicht mehr angezeigt wurde danach.

Ich habe den Live chat gerade nochmals kontaktiert und das war die Reaktion

Ich brauche bitte Hilfe die haben überhaupt nicht vor meine Dokumente in nächster Zeit anzuschauen.

Dear shwoopnic2004

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Wild Robin Casino representative to join this conversation.

Dear Wild Robin Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear all,

We truly appreciate your patience.

We would like to inform you that we are working on the reqquest with the highest priority.

Kind regards,

WildRobin Team

Dear Wild Robin Casino,

Thank you for the update. We appreciate your cooperation and kindly ask you to keep us informed once there is any progress regarding the player’s verification and withdrawals.

Dear all,

We trully appreciate your patience.

We would like to inform you that we have requested documents via email in order to verificate the account. Once it is done we will proceed with withdrawal request.

Best regards,

WildRobin Team

Ich habe alle Dokumente hochgeladen und bitte um die Bearbeitung meiner Auszahlungen.

Bevor es erneut zu unnötigen Problemen kommt, weise ich direkt darauf hin dass Cryptowallets keine Persönlichen Daten erfordern. So ist es auch bei Trustwallet. Ich habe Ihnen den Screenshot mit meiner Adresse hochgeladen. Ein echter Name oder sonstige Daten gibt es nicht.

Dear parties,

Thank you both for providing updates and necessary information. Please keep me informed of any further progress regarding the player’s verification so I can ensure this case proceeds smoothly.

Barbora, ich benötige bitte deine Hilfe. Wildrobin möchte mich extra nicht verifizieren und erfindet neue Gründe die keinen Sinn ergeben.

Wildrobin hat mir jetzt 3 mal via e-mail geschrieben dass ich eine Erklärung über ein falsch angegebenes Geburtsdatum abgeben soll. Hier ist ein Screenshot aus meinem wildrobin Account und von der Email.

Und hier ist ein Bild von meinem Ausweis

Es ist offensichtlich dass das Geburtsdatum übereinstimmend ist mit den Angaben in meinem wildrobin Account. Ich habe es mehrfach erklärt und es kommt immer wieder die gleiche Antwort zurück. Ich komme nicht weiter und der Empfang meines Geldes wird nur immer mehr in Länge gezogen.

Wildrobin hat alle Dokumente von mir erhalten und es ist mir unverständlich wieso ich immer noch kein Geld erhalten habe.

Bitte kannst du den Post auf Privat machen damit meine Daten nicht öffentlich sichtbar sind.

Dear all,

We truly appreciate your patience.

Please be informed that we have requested relevant information via email.

Best regards,

WildRobin Team

Ich habe keine neue E-Mail erhalten. Die letzte E-Mail von wildrobin wurde ich erneut um Erklärung eines angeblich falschen Geburtsdatums gebeten. Wie Sie oben deutlich sehen können ist das nicht wahr. Bitte ich möchte endlich mein Geld erhalten.

Dear Wild Robin Casino Team,

I have reviewed the player’s documents and can confirm that the date of birth in their account matches the ID provided. The repeated requests regarding this appear unnecessary.

Please clarify if any additional information is required to complete the verification.

Heute wurden alle ausstehenden Auszahlungen storniert von Wildrobin. Die Problematik mit diesem Casino hört einfach nicht auf

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

We appreciate your patience.

We would like to inform you that we have contacted player via email in order to request the last document to verificate the account.

shwoopnic2004, please check your email when possible.

We appreciate your cooperation.

Best regards,

WildRobin Team

Wildrobin hat von mir erneut den Nachweis meines cryptowallets gefordert der meinen Namen enthalten soll.

Ich habe vor über 2 Wochen hier schon folgendes geschrieben:

Bevor es erneut zu unnötigen Problemen kommt, weise ich direkt darauf hin dass Cryptowallets keine Persönlichen Daten erfordern. So ist es auch bei Trustwallet. Ich habe Ihnen den Screenshot mit meiner Adresse hochgeladen. Ein echter Name oder sonstige Daten gibt es nicht.

Wieso wird nicht darauf direkt reagiert und stattdessen der Prozess weiter in die Länge gezogen. Ich habe bereits einen Screenshot aus meinem Trustwallet geliefert der meine walletadresse zeigt. Mehr kann ich nicht machen, das geforderte Dokument existiert nicht.

Dear Wild Robin Casino Team,

I have reviewed the player’s submissions once again. The player has already provided all available documentation related to the crypto wallet used for withdrawals.

Please note that cryptocurrency wallets (including Trust Wallet) do not contain personal identification details such as the account holder’s name. Therefore, a document proving ownership of the wallet with the player’s name displayed cannot be provided, as such a document does not exist by design.

The player has submitted:

A screenshot of the crypto wallet showing the withdrawal address

Proof of access and control of the wallet

All required identity verification documents

At this stage, I kindly ask you to clearly confirm one of the following:

That the provided wallet documentation is sufficient to complete verification, or

Specify precisely what alternative form of wallet verification you are able to accept, taking into account the technical limitations of crypto wallets

Repeatedly requesting documentation that cannot technically be produced is causing unnecessary delays in both verification and withdrawal processing.

I would appreciate your clear response so we can move this case forward without further delay.

Dear all,

We truly appreciate your patience.

We would like to inform you that the account has been successfully verified.

shwoopnic2004, please make a new withdrawal request when you can.

Thank you for the cooperation.

Best regards,

WildRobin Team

Dear player,

I’m happy to inform you that Wild Robin Casino has now confirmed your account has been successfully verified. You can proceed to make a new withdrawal request at your earliest convenience.

Thank you for your patience throughout this process. Please let me know if you encounter any further issues so we can ensure your funds are processed smoothly.

Es sind noch 1950€ die wildrobin bezahlen muss.

Dear player,

Thank you for the update.

I understand that an amount of €1,950 is still pending. Please keep us informed about any further payments received from the casino. Once all funds have been successfully credited to your account, I will proceed with closing the complaint.

Until the full amount is paid, the complaint will remain open.

Dear shwoopnic2004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear shwoopnic2004,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Barbora