The player from Greece had requested a withdrawal eight months prior and had experienced no progress despite repeated inquiries, expressing frustration and accusing the casino of theft. The issue was resolved after the player acknowledged a misinterpretation regarding the dates related to the withdrawal request. The Complaints Team marked the complaint as 'resolved' following the player's confirmation of the error.
Wild Robin Casino - Player's withdrawal has been delayed for months.
Resolved
Our verdict
Case closed
Amount: €700
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
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6 months ago
Translation
Fraudsters...I'm still waiting for the process to progress and they keep telling me the same thing...far from it, they are thieves...
Automatic translation:
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6 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share a screenshot of the withdrawal request?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 months ago
TranslationTHE PROBLEM HAS BEEN RESOLVED AND THERE WAS A MISINTERPRETATION WITH THE DATES. IT WAS MY ERROR. THANK YOU AND SORRY FOR THE INCONVENIENCE.
Automatic translation:
Public
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6 months ago
Dear player,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
