The player from Spain had made deposits totaling €16,000 at Wildrobin1.com but faced blocked withdrawals without explanation and received no response from customer service. She had not received her funds and sought assistance to recover her winnings. The Complaints Team had attempted to engage with her to gather more information, but due to her lack of response, the complaint was closed for now. The team remained available to assist her if she chose to reopen the matter in the future.
Wild Robin Casino - Player's withdrawal has been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €16,000
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
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7 months ago
Translation
Hello,
My name is *******. I'm a user of the online casino Wildrobin1.com, where I made deposits totaling €16,000 using my Visa card.
After playing and complying with the casino's terms, I attempted to make several withdrawals. However:
The withdrawal was blocked without explanation and has disappeared from the system.
Customer service did not respond to my queries or offer any solutions.
I have not received my funds.
I've tried to resolve this issue directly with the casino, but to no avail. I've also found that many other users have been scammed by this same platform, which doesn't appear to have a valid license or offer any security guarantees.
I request that Casino Guru intervene in this case and help me recover the funds that are rightfully mine. I can provide:
Screenshots of my balance.
Transaction history.
I appreciate any help in resolving this case, or at least publicizing this platform.
Sincerely,
*****
[removed by Casino.Guru admin]
Edited by a Casino Guru admin
Automatic translation:
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Robin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino?
- Did the casino explain why your balance was removed? Were you accused of breaching any rules of the casino? Which ones?
- Could you please explain how much of your balance was removed?
- What games did you play to accumulate your balance in the casino? (slots, live games, betting on sports)
- Did you play with bonuses, such as welcome deposit bonuses, reload bonuses, or loyalty rewards in the casino?
- Could you please share with me your communication with the casino discussing the missing balance? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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7 months ago
Dear BegoDB,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
