The player from British Columbia requests a refund of approximately CAD $600 lost after his account was supposed to be permanently closed for his protection. He regained access to his account and was able to gamble again, despite the earlier confirmation of the closure. He seeks proof of the account status and the resolution of the incident, as well as documentation confirming that his account is permanently closed.
Wild Robin Casino - Player's account has been closed but still allowing access.
Opened
Current status
Waiting for player to reply
6d 7h 53m 32s
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
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16 hours ago
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16 hours ago
Dear ZOINGERZ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with your account at Wild Robin Casino.
To assist you better, I would like to ask a few questions to clarify your situation:
- Can you provide the exact dates and amounts of the transactions that occurred after the account closure?
- Do you have any specific timestamps of the events or additional communication regarding your account closure other than the emails you mentioned?
- Could you please share the details of your login history during the period you were able to access your account post-closure?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petra
