The player from the United Kingdom had deposited a large amount of money into Wild Robin casino and had repeatedly requested account closure via email, but had been ignored. The Complaints Team had attempted to assist by reaching out for further clarification and extending the response time, but due to a lack of communication from the player, the complaint was closed. The player retained the option to reopen the complaint in the future if she chose to engage again.
Wild Robin Casino - Player’s account closure request is ignored.
Closed
Our verdict
Player stopped responding
Amount: £1,000
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
I’m needing some help & advice on the casino site ‘wild robin’
I deposited a large amount of money between February 2025-April 2025. I requested for my account to be closed multiple times via email. Each time I was completely ignored. It seems this site is a scam. What are my next options to raise a complaint with them.
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8 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Robin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you have been a player at the casino?
- Have you passed account verification?
- When was the last time you deposited in the online casino? Could you please explain what the disputed amount of £1000 represents in your situation?
- Have you unsubscribed from the casino's marketing communication?
- When was the last time you were in contact with the casino support via email or live chat?
- Could you please specify the reasons given to the casino why you wish to close your player's account?
- Could you please forward your account closure requests? Send the information to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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8 months ago
Dear Chels30,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
