The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team acknowledged the delay and informed that withdrawals might take time due to KYC verification or high volumes of requests. However, after the recommended timeframe passed without a response from the player, the complaint was closed due to lack of communication. The player retained the option to reopen the complaint in the future if desired.
Wild Robin Casino - Player claims that payment has been delayed.
Closed
Our verdict
Player stopped responding
Amount: £500
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
I requested a withdrawal of £500 on 31/3/25 and it has still not been processed despite me being told that it takes 3 working days
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8 months ago
Dear 8txzhz2tg5,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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8 months ago
Dear 8txzhz2tg5,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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7 months ago
Dear 8txzhz2tg5,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Nick
Casino.Guru
