The player from Australia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team acknowledged the issue and informed that delays might have occurred due to KYC verification or high volumes of requests. As the player's balance had been lost, the complaint was closed, but the player was encouraged to reach out for assistance with any future issues.
Wild Robin Casino - Player claims that payment has been delayed.
Closed
Our verdict
Other
Amount: A$650
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
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9 months ago
After 2.5 weeks of trying to claim my winnings I must admit I gave in and played the highest bets to lose the winnings as it was stressing me out too much they would say " it's going through this time" it never did, they wanted me to open a crypto account which I wad advised against, every time they refused to pay me they said it was my banks fault but there was NEVER any attempt to deposit it b even though I gave them every bit of information they wanted I even got an IBAN no. It's too late now to help me but I'd like to warn others it's a new unlicensed site.
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9 months ago
Dear Lou61,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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9 months ago
Like I said I just played off the winnings and cut my losses I just don't want others getting scammed by these.
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9 months ago
Dear Lou61,
Thank you for reaching out and informing us, as well as other players, about your issue.
Since the balance has already been lost, we regret to inform you that we must close this complaint. However, we strongly encourage you to contact us as soon as you experience any issues with an online casino in the future. This will allow us to assist you more effectively.
If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
Nick
