The player from the Netherlands had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved when the player confirmed that all payments totaling €1,500 were received after a delay of two weeks. The Complaints Team marked the complaint as resolved, appreciating the player's cooperation and confirming the successful receipt of funds.
Wild Robin Casino - Player believes that their withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
Wild Robin Casino
Safety Index 7.0 Above averageCase summary
Discussion
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1 year ago
Dear gertnicolasen47,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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1 year ago
Dear gertnicolasen47,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 year ago
Hi Dominika,
My first €500 arrived yesterday, on May 24, and I had been waiting for it since May 11. I am still waiting for two more payments of €500 each, which were made on May 13 and 14. My account does not need to be verified, and I have already been paid several times by WildRobin. I just find it ridiculous that it’s taking so long now, especially since it used to be much faster.
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1 year ago
I’m really happy that I finally received all the money today, May 26th! However, it took two weeks, which I think is ridiculously long. I hope it will be faster in the future, especially since I still have a considerable amount left on my casino gaming account.
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1 year ago
Dear gertnicolasen47,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
