Wild Robin Casino - Player believes that their withdrawal has been delayed.

Hallo,

warte auch seit 10 Tagen das ich von dem Betrügern im Wild Robin Casino mein Geld bekomme...seit 1 Woche bekomme ich jeden tag im live Chat gesagt die Auszahlung würde sich im Endstadium befinden...absolut reudige hinhaltetaktik...hab mit dem willkommensbonus gespielt den ich auch ganz normal regelkonform freigespielt habe.

KYC konnte ich noch nicht hochladen, da es ja scheinbar nicht von nöten ist,sonst wäre die Auszahlung ja nicht im Endstadium.

Sollte sofort geschlossen werden dieses Verbrecher Pack...

Dear kingdoppelh,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear kingdoppelh,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hallo,

nein nach wie vor hat sich nichts geändert,habe vorhin nochmal mit dem live Chat geschrieben und das selbe... Auszahlung würde sich in der Endphase befinden, normalerweise würden die Auszahlung nach spätestens 3 Tagen bearbeitet wurden sein blablabla.

Lg

Dear kingdoppelh, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please specify the bonus you used?

Have you contacted the casino to ask whether any additional verification is required from your side?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear kingdoppelh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear kingdoppelh,

We sincerely apologize for the delay and inconvenience.

Please be assured that your pending withdrawal request has been forwarded to the appropriate department for processing, and you will receive your payment as soon as possible.

Best regards, 

Wild Robin Casino Team

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.