WickedPokies Casino - Player's withdrawal is restricted due to bonus terms.

I played with a no MCO bonus, but when it came time to cash out, the system only allowed $2,000.

The rest of the winnings were null and void due to the bonus rules, which stipulate a one-time withdrawal limit. It only allowed $2,000 AUD through the system, so I couldn't withdraw the total winnings.

This bonus was misleading and impossible to successfully withdraw the total winnings. It wasn't an MCO as it stated.

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Dear Clairelydense,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please specify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Have you tried contacting the casino regarding this issue? What was their response? Please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post screenshots here.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Clairelydense,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina