Whale.io Casino - Player's account has been closed with confiscated funds.

I used the platform for a few days, bet over 17,000 dollars in crypto (USDT), and made a profit of 2,000 dollars... but there was still about 960 dollars left in my account, and today when I woke up, I found my account suspended. When I went into the support chat, they made false allegations that I belonged to a betting group, and simply said that this is in their terms of service and that my account would be confiscated along with all the money in it...

This is ridiculous and abusive; they’re robbing me for no reason at all—they just refuse to let a profitable player bet and withhold everything whenever they want...

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a question to clarify your situation.

• Could you please specify whether you only placed sports bets, or also played casino games such as slots or live casino? If you played both, which activity generated the winnings remaining in your account when it was suspended?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika, I also played slots at the casino, but almost all of my winnings came from sports betting on e-soccer (FIFA), a market I’ve been betting on for a few years now... After my last winning streak, when I tried to make a withdrawal, it was marked as pending, and when I went to sleep, I woke up to a message saying my account was blocked when I tried to log in... and my latest withdrawals didn’t go through, and as you can see in the screenshot of the support chat, they confiscated everything I had along with the account block...

Dear Weress,

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked due to allegedly belonging to a "betting group" and most of your winnings came from e-sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Kind regards

Veronika