Whackaus Casino - Player's winnings were confiscated.

I have requested my 5000 with bro. They have told me inconsistently that and contradictory that my bedding was suspicious. I deposited $30 and got it up to 5001st. They said that to read submit my deposit my withdrawal after 12:01 am which I did as requested then they told me rejected suspicious. Then they told me that there was nothing suspicious about my account activity no inconsistency and no irregularities and still refusing to pay me my money I formally requested it. I told him I was gonna report them etc. Etc. I’ll attach screenshots. My account is in my name my bank account that I made the payment is in my name. All the details are correct correct and corresponding with my account with the pokies and my bank account.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for KYC?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

There was four different games I played Imy favourites and I deposited 30 dollars took no bonus and got it up to 7k but played it back down to 5k. Yes they have my id and I have screen shots of the whole correspondence they are a sister site to other sites I play and have had no issues in withdrawing this however is the first withdrawal from whackaus and they gave me a rollover rebate of 150 today after confiscating my "suspicious winnings"

This was the latest followed quickly by this

Also wanted to add scr66 are a sister or partner site I see you’ve had prior dealings with them just thought I’d let you know that

Wondering what’s happening

Dear Kristyleenutswa

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Kristyleenutswa,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Whackaus Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

thanks martina, glad someone could help. whackaus actually stated in several messages that they found nothin wrong and no irregularities and said the game provider was the one who determined that there was suspicious activity i asked who the game provider was as i played four different ones and i just got inconsistant contradictory back n forth no answers.. i have noticed today though that the transaction descriptions have changed and my betting history has been erased. ie what once said FORFIETTED $5000 due to suspicious activity as per game rules

now says

FORFIETTED $5000

ive asked numerous times how do they determine suspicious betting as i can only pick an amount and press spin.?? its unfair i believe i won that fair and square

Dear Kristyleenutswa,

I have contacted Whackaus Casino outside this complaint thread and I will let you know any new information once I receive it.

Thank you for being patient

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

so is that it? they dont reply n it goes unresolved? and they get away with it? surely theres some law that they are governed by that says they cant do this

how is it possible when the people that run that casino also run the other casinos (sister sites) that im a member of and they dont rip me off?? what are my next steps? this is theft and surely theres something i can do?

Dear Kristyleenutswa,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.