Wettson Casino

Case summary

The player from Germany faces confiscation of approximately €1,600 across Wettson, Jasminslots, and Ohmyzino after a withdrawal request post-verification. He is informed that the funds were withheld due to alleged violations of the terms and conditions, but he is unclear on the specific reasons for the violations and believes there has been no wrongdoing on his part.

Discussion

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Alex8916

Bronze

Germany

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10 hours ago

Original

Translation

I have already touched on my problem in the forum.

I had a very bad experience with Wettson (as well as Jasminslots and Ohmyzino; these three casinos seem to be connected), and I hope you can help me. After completing the verification process, I submitted a withdrawal request and then checked my account to see "taken to system." When I inquired about this, I was told that my funds had been confiscated because I had violated the terms and conditions. I was shown an excerpt from the terms and conditions listing various violations for which the casino could withhold funds. These included providing false information during verification, bonus fraud, and using a VPN to conceal the origin of funds. Since I'm not aware of having done anything wrong, I asked again what I was supposed to have violated, but I didn't receive a more specific answer. The only explanation I can think of is that I might have used a VPN while accessing the site, but that had nothing to do with the site itself and was rather random and extremely rare. For 99% of the time I spent on the website, I used my normal home IP address. Even if that were the reason (which I'm not even sure about), it's completely absurd and disproportionate to confiscate all my money. I also claimed the sports welcome bonus, but I didn't abuse it at all; in fact, I lost the only bet I placed with the bonus money. Perhaps you could also advise me whether I should file three separate complaints against the casinos, or if this one is sufficient, since the casinos apparently use the same employees and practices. In total, approximately €1,600 is being withheld from me; at Wettson, it's the €578 stated in the amount in dispute.

ich habe im Forum mein Problem ja bereits angerissen.

Ich habe bei Wettson (sowie Jasminslots und Ohmyzino, diese drei Casino gehören scheinbar zusammen) die folgende sehr schlechte Erfahrung gemacht, bei der ihr mir hoffentlich weiterhelfen könnt. Ich habe nach Abschluss des Verifikationsverfahrens eine Auszahlungsanfrage gestellt und musste nun beim Blick in mein Konto feststellen, dass dort steht "taken to system". Als ich nachfragte was das zu bedeuten hat wurde mir erklärt, dass meine Gelder einkassiert wurden, weil ich gegen die AGB verstoßen habe. Mir wurde ein Auszug aus den AGB gezeigt, indem verschiedene Verstöße aufgelistet waren, bei denen das Casino das Geld einbehalten kann. Darunter falsche Angaben bei der Verifikation, Bonusbetrug oder die Verwendung von VPN zur Verschleierung der Herkunft. Da ich mir keiner Schuld bewusst bin habe ich nochmal nachgefragt wogegen ich den verstoßen haben soll, bekam aber keine konkretere Antwort. Die einzige Erklärung könnte für mich sein, dass ich mal einen VPN anhatte als die Seite benutzt habe, das hatte allerdings nichts mit der Seite zu tun und war dann auch eher zufällig und äußerst selten. In 99% der Zeit, die ich auf der Website verbracht habe hatte ich die ganz normale IP-Adresses meines Zuhauses. Selbst wenn das der Grund sein sollte (was ich ja nicht mal sicher weiß) ist es doch völlig absurd unverhältnismäßig mein ganzes Geld zu beschlagnahmen. Ansonsten habe ich auch den Sport Willkommensbonus in Anspruch genommen, aber auch den habe ich überhaupt nicht missbraucht, sondern sogar die einzige Wette mit dem Bonusgeld direkt verloren. Vielleicht könnten sie mir auch sagen, ob ich drei einzelne Beschwerden gegen die Casino einreichen soll oder ob diese reicht, da die Casinos augenscheinlich die selben Mitarbeiter und Praktiken haben. In Summe werden mir ca. 1.600€ vorenthalten, bei Wettson sind es die 578€ wie im Streitwert angegeben.

Automatic translation:

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Karla

Casino Analyst & Complaint Specialist

Public

11 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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Karla

Casino Analyst & Complaint Specialist

Public

11 minutes ago

Dear Alex8916,

Thank you very much for submitting your complaint.

To better understand the circumstances surrounding the confiscation of your funds, could you please clarify the following:

Have you successfully completed the KYC verification process at Wettson Casino?
Have you made any successful withdrawals from this casino in the past?
Did you use any bonuses while accumulating the disputed €578 balance? If so, please specify which bonus you used.
Did you accumulate the disputed winnings through sports betting, casino games, slots, or a combination of these?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Wettson Casino - Player’s winnings are confiscated.

Waiting for player to reply

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Case summary

Alex8916 has 6d 23h 48m 10s to reply