Wettson Casino - Player's winnings are being confiscated.

Hello i want to make a complaint i made a deposit of 25 euro the casino with the bonus 250 free spins wagering 25x.max cash out 100 euro.i wone 80 euro on zeus vs hades had to wager it 25x.I wager the the 80 euro on most pragmatic slots and they basically where telling me i was cheating.The deposit i made a foobal bet witch i lost i have ask support if i could do this sorry for my english.

Best regards

Martin

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wettson Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your account closed as a result of the accusations made against you?
• Which bonus did you accept? Could you please share with me a screenshot or other marketing material with the bonus rules listed?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas thank you for the reply no my account is not closed and stil sending the same promotions.Im having real problems with Green Leader S.R.L . Wettson 100 euro from free spins and Gladiatorbet, 275 euro both sending the same mails you dont have Gladiatorbet here on the site.That casino is breaching his own terms of condition I know im nt that friendly in my response to them its a lot of frustration 2 withdrawals being cancelt.

Best regards

Martin

Dear Martin75,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far. For complaints against other casinos, you should submit another complaint. For complaints not in the list, during the submission process, there should be the option to specify the link to the casino.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Martin75,

I am sorry to hear about your problem with Wettson Casino.

I will now try to contact a Wettson Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a Wettson Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

I would like to inform you that I have managed to get in touch with the casino representative.

They have requested the player’s email address in order to proceed with the checks.

I will inform you once there is any news to share.

The casino has returned the funds now back to the gaming account i made a new withdrawal request.

Dear Martin75,

In the email communication, the casino confirmed returning an amount of €100 as part of a goodwill gesture.

As it appears that the amount has already been credited to your account, please let us know once you have managed to withdraw your balance.

You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

The withdrawal from 7 weeks ago is on my bank account and i dit not cheat.

This was not a GOODWILL GESTURE but thank you wettson for paying the funds.

Thank you Tomas and Igor thank you Casino Guru for the help.

The complaint can be closed

Dear Martin75,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Igor P