HomeComplaintsWettson Casino - Player's funds have been confiscated.

Wettson Casino - Player's funds have been confiscated.

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Wettson Casino
Safety Index 2.3 Very low

Case summary

The player from the United Kingdom faces forfeited funds due to a canceled withdrawal and claims he has not breached any terms. He contends the casino's reasoning is invalid, as his verification documents were approved six months ago and he does not use VPNs.

Written by Tomas
Complaint Specialist
Submitted: 09 Sep 2026
Public
Public
5 days ago

My withdrawal was cancelled and my funds were forfeited.


The email i received is not valid and at no instance i have breached their terms and conditions. This is a clear theft of money on not reasonable grounds.


The bonus they mentioned was available.to be used 3 times and it was automatically added when i was depositing.


In addition, my verification documents have been verified 6 months ago.


I also dont use vpns. I actually do not even know how to use a vpn

Public
Public
4 days ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
4 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wettson Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your player's account accessible to you? Can you log in?
  • Did the casino return any balance to you?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Could you please share a screenshot of the bonus you activated?
  • Which documents were requested from you during the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
Waiting for approval
Waiting for approval
4 days ago
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