The player from Switzerland suspected that the online roulette had been rigged, as he was redirected to the lobby during betting, causing him to miss out on significant bets. After a month, the casino's provider assured him that there were no discrepancies, which he found untrustworthy. Additionally, he was awaiting a response regarding a CHF 500 bonus that had not been paid out despite his providing evidence. The Complaints Team concluded that without concrete evidence to support his claims, they were unable to pursue the complaint, and it was therefore rejected.
Wettigo Casino - Player suspects rigged roulette and delayed bonus payout.
Closed
Our verdict
Insufficient evidence from player
Amount: 15,000 CHF
Wettigo Casino
Safety Index:LowCase summary
Discussion
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6 months ago
Translation
Online roulette was rigged; I was repeatedly redirected to the casino lobby during betting, preventing me from adjusting or completing my bets. At precisely these moments, the ball landed on numbers on which I had bet very large amounts over the last 50+ rounds.
--> no coincidence for me.
After contacting me one month later, I was simply informed that the provider had checked the rounds and found no discrepancies.
--> It would also be strange if the provider would investigate and disclose its criminal activities itself.
Furthermore, a bonus amount of CHF 500 was not paid out, even though I sent screenshots of the final rankings with the corresponding amount. I've been waiting for a response for weeks.
Automatic translation:
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6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to veronika.f@casino.guru?
Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
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6 months ago
Dear thomasbeschwerde,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Thank you for your email and for sharing your concerns.
Please note that Casino.Guru is an independent platform that provides information about online casinos and acts as a mediator in disputes between players and casinos. We do not have the authority to enforce licensing requirements or to intervene in cases involving alleged illegal operations or manipulations by a casino.
Regarding your claims about gameplay manipulation and non-payment of winnings, we are unable to verify or take action based solely on your statements. Without concrete evidence, such as transaction history or official communications from the casino, we cannot pursue a complaint on your behalf.
As your complaint involves potential legal and licensing issues, including allegations of illegal operations in Switzerland, we recommend contacting the appropriate regulatory authorities or seeking legal advice to address these concerns. Casino.Guru is unfortunately unable to assist in matters of licensing compliance, legal action, or chargeback procedures.
Regrettably, we cannot provide further assistance in this matter and must therefore reject your complaint.
Best regards,
Veronika
