The player from Ireland faced issues withdrawing €2300 from the casino, which claimed he had multiple accounts without providing proof. He checked his email and bank records and insisted that he had only one account with Weltbet. The Complaints Team requested additional information from the player to investigate the matter but received no response. Due to the lack of communication, the complaint was closed without resolution. The player was informed that he could reopen the complaint if he chose to resume communication.
Weltbet Casino - Player’s withdrawal has been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €2,300
Weltbet Casino
Safety Index 4.3 LowCase summary
Discussion
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3 weeks ago
I made deposits no problem on this site but when It came to withdrawal they told me that I had multiple accounts? Despite providing me with no proof of this. I have checked my email
and bank records and I have never made an account with weltbet. €2300 is the amount that they are refusing to honor.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Jmoloney,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please confirm if you have passed the KYC (Know Your Customer) verification?
- Have you accumulated your winnings with or without an active bonus?
- Do you still have access to your account?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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2 weeks ago
Dear Jmoloney,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
