Weltbet Casino - Player’s deposit has not been received.

hello

i deposited €40 on 17h of June on this website but funds didn't arrive

i then contacted the chat and they told me to send a pdf copy of the transaction to their support mail support@weltbet.com but this was not resolved

then i made some searches and found out that unfortunately this site is a scam without a valid licence as you wrote on another player's complaint

is it possible for you to try to reach them or there's nothing that can be done?

https://casino.guru/complaints/weltbet-casino-player-s-winnings-have-been-confiscated

thanks

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

hello

i tried to contact wise by opening a fraud ticket but it wasn't considered as such

they advised me to contact the casino's bank but it can't help me as i'm not a customer of the bank

i don't know if, by trying to contact them from time to time, they will eventually update my balance (but then i think there might be additional issues with the withdrawn)

the reason i deposited on this site is that i was working on clickworker, that is a crowdsourcing site, and they have a section about testing apps and games and one of the test was to deposit and play this amount of money to earn a reward

clickworker is a trusted site but these specific tests are offered by third-parties and in this case it was by inbrain.ai that it's in turn a scam site

i thought that, even if the test wouldn't credited me the reward, i would have just lost a little after having played the deposited amount on a roulette and then withdrawn but i didn't expect the casino not updating my balance or eventually not allowing me to withdraw

thanks anyway for the support

Dear Player,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Weltbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Weltbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Attila