Weltbet Casino - Player’s account has been closed without notice.

Hello,

I would like to file a complaint against Weltbet regarding my account and an unpaid withdrawal.

I made 3 or 4 deposits in total and successfully completed two withdrawals of approximately €300 each without any issues.

Later, I claimed a bonus and fully completed all wagering requirements. After fulfilling the bonus conditions 100%, I requested another withdrawal. However, this withdrawal was cancelled by Weltbet without any valid explanation.

At the moment, I still have approximately €700 in my Weltbet sportsbook account.

For the last three weeks, I have sent multiple emails to Weltbet's support team asking for clarification and assistance. Unfortunately, I have never received a single reply.

Since yesterday, I can no longer access my account. When I try to log in, I receive the error message: "USER DEACTIVATED".

Weltbet has deactivated my account without any prior notice, explanation, or communication, even though I still have €700 remaining in my account balance.

I have already completed the verification process and, to the best of my knowledge, I have not violated any terms and conditions. I believe I am entitled to receive my remaining balance and at least an explanation regarding the account closure.

I kindly ask Casino Guru to help me resolve this issue and obtain my funds from Weltbet.

Thank you for your assistance.

Kind regards

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hallo Attila,

vielen Dank für Ihre Rückmeldung.

Ich habe ausschließlich Sportwetten platziert.

Ja, ich habe die Verifizierung erfolgreich abgeschlossen und danach auch bereits zwei Auszahlungen in Höhe von jeweils 300 Euro problemlos erhalten.

Als ich jedoch einen höheren Betrag auszahlen wollte, wurde die Auszahlung nach mehreren Tagen im „in Bearbeitung"-Status storniert. Danach wurde mein Konto ohne jegliche Begründung oder Hinweis deaktiviert.

Die Kommunikation mit dem Casino lief hauptsächlich über den Live-Chat, allerdings meist ohne hilfreiche Ergebnisse. Auf E-Mails erhält man in der Regel keine Antwort.

Zuletzt habe ich diesen Email an Weltbet Support per Email geschickt, aber ohne Erfolg:

Dear Weltbet Support,

I am writing regarding my deactivated account and my remaining balance of approximately €700.

I have made several deposits on your platform and have successfully completed two withdrawals of around €300 each in the past. Later, I claimed a bonus and fully completed all wagering requirements. After fulfilling the bonus conditions, I requested another withdrawal, which was cancelled without any explanation.

For the past three weeks, I have contacted your support team multiple times via live chat requesting clarification. Unfortunately, I have not received any response.

Since yesterday, I have been unable to access my account. When attempting to log in, I receive the message: "USER DEACTIVATED". My account appears to have been closed without prior notice, explanation, or communication, despite the fact that approximately €700 remains in my account.

My account has already been verified, and to the best of my knowledge, I have not violated any of your terms and conditions.

I hereby request:

A clear explanation for the deactivation of my account

Immediate access to my account or confirmation of the reason for closure

Payment of my remaining balance of approximately €700

If I do not receive a satisfactory response and resolution within 3 days, I will have no choice but to escalate this matter by filing formal complaints with Casino Guru and the relevant licensing authority. I will also provide all available evidence, including screenshots, account history, withdrawal records, and copies of my unanswered emails.

I hope this matter can be resolved quickly and amicably, and I look forward to your prompt response.

Kind regards

Thank you for your reply, asigo0064. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.