Weltbet Casino - Player's account has been closed after a legitimate win.

Hello CasinoGuru

I am submitting a firm and urgent complaint against WeltBet.

I have read multiple reports showing that WeltBet has a reputation for blocking accounts after large legitimate wins. Unfortunately, they have now done the same to me — without any valid reason.

Here are the facts:

I used NO bonus of any kind.

I deposited only via Interac.

I wagered normally and respected all terms.

I won a large amount fair and square.

I submitted all required documents.

And right after that, they blocked my account couple hours later after I won.

Before the closure, I saved every proof, including deposits, wagers, withdrawals, account history, and all communications. WeltBet has absolutely nothing against me, and no violation was committed.

I sent email ; no answer

I try ton contact them on the live chat ; they read my message and don't answer.

This is a clear example of an operator blocking a player after a legitimate win, and I expect full support in recovering my funds.

Please confirm receipt and advise on next steps.

Thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Weltbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you made any previous successful payouts from the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

I play slots only. It was my first time on their website.

I registered, deposited 405$, submitted all my documents, and started playing.

I won without any bonus.

After hitting a large win, I decided to take screenshots and keep all the evidence of my gameplay.

Please find attached my slot bets and game history.

My total balance reached 108,605$.

A few hours after winning, my account was suddenly deactivated without any explanation.

During that time, I was writing messages in the live chat — I could see that my messages were read, but nobody replied to me.

I also had a pending withdrawal of 4,600$ at the moment my account was disabled.

I am requesting a clear explanation and the reopening of my account so I can access my balance and proceed with my withdrawal. Please find below all the proof.

Thank you.

Dear Player168,

Based on the casino's established lack of cooperation in previous complaints, I cannot offer a realistic path to resolve this case through mediation via our complaint resolution center.

I will mark your complaint as unresolved in our system. This will negatively affect the casino’s Safety Index on our website. I understand that this is not the outcome you were hoping for. However, the decrease in the rating may encourage the casino to change its approach in the future. If the casino responds with relevant information or a proposed solution, I will reassess the case and reopen your complaint if there is a reasonable basis to continue.

To pursue the issue further, follow the official complaint procedure: submit your complaint in English through the seal’s complaint function within the stated 30-day deadline for account disputes. If it remains unresolved after the operator’s 30-day response period, consult the approved ADR directory and confirm which provider accepts disputes against Weltbet.

Resources to help you submit the complaint to the regulator can also be found on our website:

https://casino.guru/guide/submitting-complaints-to-regulators

https://casino.guru/licensing-authorities/comoros-license

I’m sorry I could not be of more help on this occasion.

Best regards,

Tomas