Weedspin Casino - Player's funds have been confiscated.

They claim I had suspicious betting , didn’t take a bonus always play same game I play that platform Weed Spins everyday am a large better and they reposted my deposit money without asking or informing me and forfeited my money , they still wouldn’t clarify what suspicious betting was , I had played multiple bet amounts from 10c to $15 but I often bet up to $10 on that particular game! They would jot look into the matter !

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Dear Blanchwa80,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a link to the casino in question?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I didn’t take any bonus here is a deposit and bonus history , and a link to home page and how the first just reject my with drawl then put the money back on as credit and when I tried to process withdrawal again that’s when the remark suspicious betting showed up and they automatically returned via pay it not direct to the bank account I paid deposit from didn’t notify me didn’t explain and forfeit med my money and said the system done it there’s nothing they can do even

though their system shows I only play 4 games the same 4 games everyday and on this particular game I very regularly play $10 hits and if I was guilty of suspicious betting why slow me to continue to bet

Dear Blanchwa80, thank you for your response. Do you currently still have access to your account? Additionally, have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I look forward to your response.

Best regards,

Attila

IAllita I should also add WEEDSPINS are happy to take future deposits from me again , my patterns for betting didn’t change I always bet on that specific game form the 50c bet up to tie $10 bet mark this day lord forbid I done what is the concept of all betting platforms I gambled and pushed the bet to its highest bet yet $15, why let me continue to play , why did the system approve the first withdrawal and why did customer support tell me to resubmit my withdrawal as the pay id amount is exceed could they do deposit by bsb and account and when I asked if everything was ok they said yes just resubmit withdrawal , then refund my deposit to my bank account then minutes later by times in their deposit slip and my rejection of withdrawal on my seconded submitted withdrawal on the grounds the system detected the suspicious betting I find totally false and the platform doesn’t wish to honour the win !!! No chance at having the matter reviewed just we are sorry dear the aystem has done this there is nothing we can do ,as a member paying customer my rights weren’t even there before taking them away , why would anyone want to "gamble" on weedspins with a deposit when that’s the reason I’m not getting any win because i gambled with a high placing bet …: all INFINITY pokies- gaming platform sites are incapable of over riding or manually imputi imperative information on behalf of the paying customer!

Dear Blanchwa80,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Blanchwa80,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I regret to inform you that our ability to assist you will be very limited since your case is very similar to multiple others that have been raised with us. We have received multiple complaints in the past from Australian players regarding several questionable casinos operating without an official, reputable gaming license and with a very low safety index rating. While for a certain time the casinos might operate relatively fairly and occasionally even pay out winnings, these casinos often employ strategies to avoid paying out winnings in most cases, a higher amount of winnings—such as issuing fake payment confirmations, accusing players of rule violations without providing solid evidence, the winnings not being recognised by the game provider, or employing other tactics that operate at the very margins of fair and ethical conduct. On top of this, their customer support has proven unhelpful. Unfortunately, based on all the above and our experience, the likelihood of reaching a positive resolution regarding your case with this casino appears to be very low. I strongly advise against any further deposits to this or other similar casinos, and make sure to check the reviews of each casino before depositing your money.

I also recommend that you check our article Scam Casinos and the Practices They Use | Casino Guru

Please be assured that this is not intended to cause further concern. I understand this situation may already be frustrating enough for you. I feel it’s important to keep you clearly informed about the current situation, while also keeping realistic expectations of what can be accomplished from our end.

Nevertheless, I will make an effort to contact the casino and see if there is any way I can assist you.

We would like to invite Weedspin Casino to join the conversation.

Dear Weedspin Casino,

Could you please provide further clarification along with supporting evidence outlining how the player allegedly violated your rules? Additionally, I would appreciate it if you could share the evidence regarding the alleged "suspicious betting activity" attributed to the player so that it can be independently investigated, especially as there are concerns regarding the authenticity of these allegations.

If there are any factors relevant to the situation that cannot be shared publicly, please send them directly to me at michal.k@casino.guru.

Some further communication , they said I altered game play somehow thru game play , ? This is so wrong by weedspins it’s just excuse on excuse , if I was guilty why return my deposit to them and why not close my account why allow me to be a member still?

More communications with weed spin seems I’m manipulating the game with suspicious activity during game play and I’ve altered the game to make me win?? As I explained I do press stop when the button /system turns it red allowing me to push it , it’s no different from manipulating speed time of spins with their offered speed up button on screen, also said why say suspicious betting why refund my deposit why first process withdrawal and chat person even replied can’t pay due to exceeds pay id amount asks if bank deposit is fine I agree, and then they tell me to re submit I did and then reject and not inform me they had refunded my deposit why did all this happen and they could not explain like I begged in chats , why process previous withdrawals off same method used , ? Seems like too many rules or "gamble " risks by player to have final winnings to be processed and then nothing explained until screen shots of gurus reply’s and they statement of Thai is all been screenshotted and shared and their admitted actions and chats are just being swirl around like a 3 year olds back yard weed spin soupy, if I’m a single mum 46 playing on an old iPhone and I’m being accused of draining a IT system over the phone by pushing stop when their system allows me too , no depositing player has a real chance of winning any jackpots or having the ability for fairness at this platform and their promises of winning big being taken from you and not answered then just the same repetive answers given ?? It’s weeds spins controlling the spin time lengths and what a player can stop the spin on when their system allows and when the word stop is on the same button that has said spin prior just seems like "N0 WIN" situation , only winners are WEED SPINS and the INFINITY GAMING GROUP ,

All the previous chats telling me to resubmit withdrawal and that it exceeds pay id amounts and so I accept bank transfer have been removed only my bank transfer reply remains .. I asked them this why it’s been deleted and why wait for their reply explanation up to now , why I have had previous withdraw occur previously playing my own stop method when the button turns to stop and the system allows me to stop , !!!

Deleted chats and processing history they have deleted

Dear Blanchwa80,

Thank you for the additional screenshots and information.

I have also attempted to contact the casino directly via live chat, as this appears to be the only available communication channel. However, as anticipated, this did not lead to any meaningful assistance, as reflected in the attached exchange:

Regrettably, the casino team has not demonstrated a willingness to engage constructively in this matter, which leaves me with no option but to conclude your case as unresolved.

I understand that this is not a satisfactory outcome. However, the impact on the casino’s rating resulting from unresolved complaints may encourage a reconsideration of their approach. Should the casino choose to respond in the future, the case can be reopened and you will be notified accordingly.

As the casino operates without a valid and recognizable licence and does not reference any alternative dispute resolution (ADR) service, there is unfortunately no regulatory authority available to escalate this matter further. The only potential course of action is to consider legal action in your jurisdiction against the casino, but this falls outside of our competence

Additionally, I strongly recommend exercising caution and avoiding the casinos listed under Infinity Partnership - Modern Redesign, as they appear to be operated by the same entity, and there is a high risk of encountering similar issues.

For the future, I would encourage you to choose casinos based on independent reviews and ratings and opt only for those with a good rating to help minimize the likelihood of such situations.

I regret that we were unable to provide more assistance on this occasion.

Best regards,

Michal

Casino Guru