The player from Romania reported an issue with WazBee Casino regarding two deposits made. He had not received any response from the casino since February 13, 2025, and requested an immediate refund for the transactions. It was determined that the situation did not warrant a refund, and the complaint was closed.
Wazbee Casino - Player seeks refund due to account dispute.
Closed
Our verdict
Unjustified complaint
Amount: €802
Wazbee Casino
Safety Index:HighCase summary
Discussion
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11 months ago
Dear denispyth,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazbee Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you verified your account in the casino?
- Have you spent the balance you deposited in the casino?
- Please note that the PDF you submitted is illegible. Could you please forward the original email communication with the casino regarding your refund request and the casino's security department?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
Hello Thomas,
- The account has been verified.
- Yes, the balance was spent but irrelevant as long as the deposit transactions were breached primarily from them by the fact that the security breach against gambling deposits was formed and the use of the merchant called Apperator, which is actually Helpersm pro. If I had withdrawals at Wazbee, there would be a deposit-withdrawal damage.
- I will resend the document proving that it is this merchant in pdf format again. In addition, the communication initiated by me has not been answered by them for almost 2 months.
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11 months ago
TranslationSorry for the re-answer, but I don't know why the pictures of the bank confirmation aren't uploading.
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11 months ago
Dear denispyth,
If you deposited in the casino and risked your funds by gambling, you should be responsible for any losses and eligible for any legitimate winnings in our view.
The issue you are describing doesn't warrant a refund of funds that were played down.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
