The player from Austria had been waiting 13 days for a €150 deposit to be returned to his account, despite having provided confirmation of the transaction. He had instructed his bank to recover the amount due to suspected fraud or embezzlement and was frustrated with the casino's delays. We had explained that the chargeback process initiated by the player was lengthy and carried significant consequences, including potential blacklisting by the casino and legal or financial repercussions. Due to these factors, the complaint was closed, as the resolution depended on the ongoing bank investigation and chargeback outcome.
Wazbee Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Other
Amount: €150
Wazbee Casino
Safety Index 8.8 HighCase summary
Discussion
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1 month ago
Translation
Good day!
I made a deposit of €150 on April 2nd, 2026, and have been waiting ever since for my money to be returned to my account. As requested, I provided confirmation that the €150 was debited from my account. It has now been showing as "being processed" for 13 days.
I have already instructed my bank to recover the €150 due to fraud or embezzlement of money.
Now I have to wait until May 1st, 2026 for the case to be processed.
Only after a week did I receive an email stating that it was being processed and that it would supposedly take 3 days, which is not the case.
Even if the casino pays out quickly, stay away from it.
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1 month ago
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1 month ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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1 month ago
TranslationGood day!
I receive an email every three days from a support representative stating that the finance department and the payment provider are working on it. I still haven't received my money back. I've requested a refund from my bank, and it will take until May 13, 2026, to determine whether my money will be recovered or not. This casino is simply the biggest rip-off ever.
Please mark this casino as a scam so that no one else falls for it.
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4 weeks ago
Dear Player, thank you for your response. Could you please confirm whether you have initiated a chargeback process with your payment provider?
Thank you in advance for your reply.
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4 weeks ago
TranslationHello! Yes, I did that and it's being reviewed, but it can take up to 90-120 days before I see any money if it's approved.
Best regards
[Redacted]
Edited by a Casino Guru admin
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3 weeks ago
Thank you for your response and for clarifying the situation. I completely understand your frustration regarding the delay in the funds being credited to your casino account. However, I must warn you that when a casino player initiates a chargeback request, they're essentially disputing a transaction with their bank or credit card issuer, claiming that the transaction was unauthorized or fraudulent. This action can have significant repercussions. Firstly, casinos take chargebacks seriously and may blacklist players who initiate them, effectively preventing them from accessing the casino's services in the future. Moreover, there are legal and financial consequences, as the casino may pursue legal action to recover the disputed funds and the player could be held liable for associated fees. Additionally, initiating chargebacks can negatively impact a player's credit score, making it harder to secure loans or credit in the future. Even if the chargeback is successful and the funds are refunded, any winnings derived from those funds may be forfeited. Furthermore, a history of chargebacks can lead to difficulties with future transactions, as some merchants may refuse to do business with individuals with a track record of initiating chargebacks. Therefore, players should carefully consider the potential consequences before resorting to a chargeback and explore alternative methods of resolving disputes with the casino.
For the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
