The player from Germany had a problem with a €1,000 deposit that was supposed to appear in his account within 20 minutes, but did not arrive, leading him to contact the casino. The casino then stated the deposit would take 3 days to process, which he found confusing since the amount had already been debited from his bank account. The complaint was marked as resolved after the player confirmed the issue had been addressed.
Wazbee Casino - Player’s deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €1,000
Wazbee Casino
Safety Index 8.8 HighCase summary
Discussion
Public
Public
3 months ago
Translation
Hello,
Today, February 22, 2026, I transferred €1,000.00 to my player account via bank transfer. The money was supposed to appear within 20 minutes. Since no money arrived after 20 minutes, I contacted the casino, and they are now saying it will take 3 days. I don't understand why this is happening, especially since the money has already been debited from my bank account. I request that you contact the casino. Thank you.
Automatic translation:
Public
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3 months ago
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Denis2025,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
