The player from Greece encountered issues with a promotion from the casino, claiming he had not registered through another campaign and had no double account. After depositing €20, he and his friend were denied the promised bonus. The Complaints Team attempted to gather more information but was unable to proceed due to a lack of response from the player. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
Wazbee Casino - Player’s bonus request is denied.
Closed
Our verdict
Player stopped responding
Amount: €15
Wazbee Casino
Safety Index:HighCase summary
Discussion
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3 months ago
Translation
When my friend told me about this page, he informed me about the campaign that was running during this specific period, where if I completed my registration and deposited €20, my friend and I would receive €15. So, after completing my registration and depositing €20, we informed the wazbee support to receive our bonus and they told us at first that we did not meet the requirements as they claimed that I registered through another campaign, which is not the case. After the whole discussion and I assured them that I did not register through another promotion, the casino support told me another lie so that my friend and I would not receive the bonus, that I have a double account, which is not the case and they cannot prove it since it is the first time I have registered on such a casino page. I suspected that this particular casino page was a scam, but since my friend recommended it to me, I decided to try it, unfortunately for me and my €20, which I could have played with another company that wouldn't have stuck the games during the spins... shame and a shame.
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazbee Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was your account blocked as a result of the accusations of multiple accounts?
- Could you please explain what happened with the 20€ you deposited in the casino?
- Could you please share with me your communication with the casino regarding the accusations made against you and the discussion regarding the 'invite a friend' promotion? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Translation
Here is some evidence of the communication I had with this casino. I made the deposit of €20. My friend also informed wazbee Support. As stated in the campaign. But unfortunately no solution was found.
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3 months ago
Thanks for your reply.
Kindly let me know about other circumstances regarding your deposit and account I asked about as well:
- Was your account blocked as a result of the accusations of multiple accounts?
- Could you please explain what happened with the 20€ you deposited in the casino?
Looking forward to your reply.
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3 months ago
Dear Dimimana,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
