Wazbee Casino - Player is frustrated with withdrawal delays and fees.

Before even making a withdrawal, I asked the customer service about 1 million times. Will I have any problems with drawing if I win , they showed me 1 million times that there will be no extra fees or no issues. I could just withdraw so I did my verification and with the verification and said that I needed to deposit $100 in order to take out my 40 grand I did it. I complied and I put in 100 bucks and meanwhile which I have all the proof here back-and-forth corresponding with the customer service asked her 17 different times if there will be any more charges will this be the last of it, she promised me up and down swore left, and right that will be no more fees no more depositing than and then as soon as I deposit $100 she asked for another 200 so now I’m not trying to put another 200 into this casino because I’m afraid that it’s a scam. I mean in the messages you ask her so much ask her every different angle possible cause I’ve had issues with other casinos before so I was really wary and because of the amount being so much. I thought this was for sure. A scam so now I do not know what to do. I don’t know who to speak to you because it’s just AI they’re robots. I don’t get a real person. I can’t call anyone I can’t do anything. I don’t know what to do at this point. I wish I could have somebody contact me and tell me if this has happened to them too if anybody else has had the same thing happen, please help me. I don’t know what to do. I’m afraid to give them the $200 cause I’m afraid they’re gonna ask for more is this normal? Is it normal to ask me for a total of $300 to withdraw the money that I won.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ceeceeme,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

In order to better understand your situation and assist you effectively, could you please provide some additional details? Specifically, we would like to know:

• Have you accumulated your 400 grand with or without an active bonus? If it's a bonus, please provide a screenshot or a link to the said bonus.
• When you try to withdraw money from your 400 grand, what does it show in the withdrawal page? Is there an error?
• Do you have the chat transcripts or screenshots of your communication with casino support when they asked you to deposit $100 and $200? If possible, please provide all important correspondence between you and the casino to better understand the need for the deposits. You can post screenshots or send them to jean.s@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution. Thank you in advance for your reply.

Best regards,

Jean

Dear Ceeceeme,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru