Wazbee Casino - Player feels treated unfairly by the casino.

My experience with WazBee Casino was terrible and dishonest.

I triggered a bonus on a €0.40 bet and also hit a winning combination. When I tried to start the free spins, the game showed an error. Because of this "error", the casino decided to keep only the base win and completely cancel the free spins. This was NOT my fault, yet I was punished for their technical problem.

This is classic unfair bonus manipulation.

Another red flag: WazBee Casino allows players to win right after registration to create trust. After some time, winnings completely disappear. No bonuses, no hits, no balance growth at all. It feels heavily controlled and intentionally misleading.

Due to these practices, I will be filing a formal complaint with the licensing authority that approved this casino. Players deserve transparency and fair treatment, not excuses and canceled bonuses.

I strongly advise everyone to stay away from WazBee Casino.

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Dear JegGu,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you experienced with Wazbee Casino.

Please allow me to ask you further questions to better understand the situation.

• Are there any records of the wins you achieved either in game history or your betting history found in your player's account?
• Is there any video recording or screenshot evidence of the winnings not being credited to your balance?
• Is your account currently active, blocked, or restricted in any way?

If you have any extra communication or screenshots that would support your complaint, please upload them here or forward them directly to tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I'm attaching a photo of the error. This win doesn't appear in my betting history, and when I was only compensated for a winning combination, it also doesn't appear in my betting history.

My account is still open, but I'm sure it will be blocked.

I'll also add that after posting a similar complaint on Trustpilot, I noticed a trend where positive reviews were being dramatically inflated, as my review lowered the overall rating.

I also wrote a complaint to the person who issued the license to this casino.

Thanks for your reply.

Sadly, a screenshot of the error is not sufficient for us to confront the casino. If the win is not recorded anywhere, we are powerless in asking the casino to credit any winnings. Your other concerns are not something we can prove or penalize the casino for.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.