The player from British Columbia filed a complaint against Wanted Win Casino after losing significant amounts of money and requesting loyalty from the casino, which he felt was met with humiliation. The Complaints Team acknowledged the player's frustration but clarified that the casino had the right to close accounts at its discretion and that no funds were being withheld. Consequently, the complaint was closed as there was no further action that could be taken.
Wanted Win Casino - Player's account has been closed.
Closed
Our verdict
Unjustified complaint
Amount: C$12,000
Wanted Win Casino
Safety Index:Very highCase summary
Discussion
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10 months ago
Hello, I want to file a complaint against Wanted Win Casino, I lost a lot of money at this casino and since I was losing I asked them to show more attention and loyalty but they were very, very humiliating to my requests! Yesterday I lost another $2,000 and today $500, I explained the situation to them that they have a very low RTP and I asked them to show loyalty and give me the opportunity to play, I explained that because of all this I found myself in a difficult financial situation and instead of showing loyalty they blocked me forever!!!! I want to say that this is not an honest casino!!!! This is the most unfair casino!!! And I want to tell you, Casino Guru, that you are giving the wrong rating to all casinos! Because of your ratings I fell for a casino and not just one! I have lost more than $100,000 here at your casinos!!! You should finally start rating correctly! I will collect a bunch of signatures for a complaint against you and all the casinos that deceive people!!!
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10 months ago
Dear pipiag680,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if any funds are being held by the casino? If the casino paid out all the winnings and/or no active balance has been withheld, I’m afraid, there’s not much we can do for you.
Thank you for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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10 months ago
I should have had cashback and I had points that I could exchange! Yes, I know you can never do anything and I just understand that with your recommendations I just found myself in a tough situation! I can count the casinos that you mistakenly promote! These are Jeetcity.com Rocketplay.com, adrenaline, wanted win, i wild! Especially i wild casino that tormented me for more than a month by not giving me money! In the end, will you ever somehow protect players? Or should we just lose and be treated the way they want? Since they reserve all rights for themselves!
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9 months ago
Thank you for your reply, pipiag680. I truly understand your frustration, and I’m sorry this situation has been disappointing. That said, unless the casino has withheld a real-money balance, I’m afraid there is nothing further we can do on our side.
Casinos generally reserve the right to close player accounts at their discretion, and we are not in a position to compel them to reopen accounts or take action in cases like this—especially when no funds have been withheld.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
