The player from Quebec wished to close her casino account due to gambling problems and health issues, but the casino was unresponsive and not supportive regarding her self-exclusion request. We checked the casino’s terms and confirmed that self-exclusion could be requested via support and that accounts could not be reactivated during the minimum six-month period. However, she did not respond to our follow-up messages or provide the requested account-closure requests, so we were unable to continue the investigation. As a result, the complaint was closed for now due to lack of cooperation from her side.
Wagibet Casino - Player's account closure request is ignored.
Closed
Our verdict
Player stopped responding
Amount: ??
Wagibet Casino
Safety Index 7.3 Fresh casinoCase summary
Discussion
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3 weeks ago
Need to close my account due to gambling problems and health issues, but the casino won't response and be suppostive and responsable about self exclusion.
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3 weeks ago
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3 weeks ago
Dear Ma16rich,
Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I have checked the General T&Cs, and I found the following:
35.6 Players can request self-exclusion by contacting support@wagibet.com. The minimum self-exclusion period is six months, and accounts cannot be reactivated until the period expires. Any attempts to open a new account during self-exclusion will be blocked.
If You require any information relating to this contact our Support - support@wagibet.com or view our Responsible Gambling section.
Did you inform the casino about your gambling problem? Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?
Thank you very much for your cooperation.
Best regards,
Kristina
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2 weeks ago
Dear Ma16rich,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
