The player from the United Kingdom has been facing issues with a withdrawal request made a month ago. Despite having a fully registered and verified account, her withdrawal continues to be canceled without a valid reason.
WagerCasino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 4m 36s
WagerCasino
Safety Index:Below averageCase summary
Discussion
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Public
4 hours ago
My account is fully registered and verified and they keep cancelling my withdrawal for no valid reason
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Public
1 hour ago
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1 hour ago
Dear Courtneywatkins123,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- How many withdrawal requests has the casino rejected so far?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
