The player from the United Kingdom had submitted a withdrawal request less than two weeks before they contacted us. Winnings had not been obtained up to that day despite the account being fully verified and no bonus funds being involved. The player reported a lack of response from the casino and expressed the belief that the money would not be received. The complaint was closed upon the player's explicit request, as they decided not to pursue further assistance. We respected the player's decision and offered support for any future issues.
Wager Tales Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Other
Amount: £900
Wager Tales Casino
Safety Index:Very lowCase summary
Discussion
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3 weeks ago
I played with a deposit bonus and wagered this I deposited £30. I verified my account. And made £900 withdrawal. Spoke with support and keep getting told withdrawal still processing. After reading reviews which I should of done before I deposited. I decided waste of time dealing with them
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Kizzykazzy,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 weeks ago
Account has been fully verified and withdrawal had no bonus funds attached to it as id wagered the bonus successfully. I've emailed not response from casino. And just the same bot replies on the so called live chat. After reading other players complaints on this casino I'm now seeing that I won't be getting the money
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3 weeks ago
Can close complaint as know I ain't getting the money. But am grateful that you was willing to help ,Thank You
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2 weeks ago
We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.
Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.
If you change your mind or feel you need our support, we will be here to help.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
