The player from Germany had requested a withdrawal of €1300 seven weeks ago from a verified account but had yet to receive the payment. Despite multiple inquiries, the support team continued to extend the waiting period, stating he had to wait an additional 14 days, which had already passed. We tried to contact the casino and request an explanation, but it followed a No Reaction Policy and ignored all our attempts to mediate. As a result, the complaint was closed as unresolved because no cooperation from the casino was received.
Wager Tales Casino - Player's withdrawal is delayed.
Unresolved
Our verdict
No reaction policy
Black points: 133
Amount: €1,300
Wager Tales Casino
Safety Index 2.1 Very lowCase summary
Discussion
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3 days ago
Translation
Hello Casino Guru Team,
I requested a withdrawal of €1300 from the casino on [date]. My account is fully verified (KYC completed).
I've been waiting for my payout ever since. Support keeps telling me to wait 14 days, but that deadline has passed.
I request assistance in processing my payment of 1300 EUR.
Username in the casino
Thank you!
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
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2 days ago
TranslationHere are the screenshots. Support ended the chat when I mentioned the Casino Guru complaint. The withdrawal has been "processing" for 7 weeks. 
Automatic translation:
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18 hours ago
Dear almosa12,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Wager Tales Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wager Tales Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
