HomeComplaintsWager Tales Casino - Player cannot access her account.

Wager Tales Casino - Player cannot access her account.

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Waiting for Casino Guru to reply

6d 22h 41m 10s

Wager Tales Casino
Safety Index:Very low

Case summary

The player from Germany deposited 30 euros and claimed a bonus, but now she is unable to log in to her account despite having won.

Public
Public
19 hours ago
deTranslationgb

I deposited 30 euros at this casino and claimed a bonus. Now the problem is, I won, but suddenly I can't log in with my email address and password anymore.

Automatic translation:
Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
  • Had you completed verification before you lost access to the account?
  • Can you please clarify how much money is being withheld in your casino account?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


Waiting for approval
Waiting for approval
1 hour ago
deTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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