The player from Norway was frustrated because deposits made via Revolut took several hours to appear, which led him to close his account believing the funds would be returned. Instead, the money appeared in his gaming account the next day, and the casino refused to refund it, claiming it was his responsibility. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Wageon Casino - Player’s deposits have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: 600 kr
Wageon Casino
Safety Index 8.0 HighCase summary
Discussion
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3 months ago
Hello,
I made deposits to this casino via Revolut. The money did not arrive immediately as stated. It took several hours, which was very frustrating. For this reason, I closed my account in the belief that the missing deposits would be returned to my Revolut account.
However, they did not return to my bank account but instead appeared in my gaming account the following day. The casino refuses to refund the money and says that it is my own responsibility.
Are casinos under a Curaçao license allowed to act like thieves?
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- How many deposits did you make into this casino?
- Did you play any games using these deposits, or were none of them credited to your account before you decided to close it?
- How did you close your account? Did you request the closure through customer support? If so, what reason did you provide for requesting the account closure?
- Would it be possible to reopen your account so that you could wager the deposits, which is a standard anti-money laundering (AML) requirement in online casinos?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 months ago
Dear jolle,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
