W88es.com Casino - Player is unable to verify account at W88 casino.

This W88 casino isn't solving the verification problem. I've tried countless times to get the website to read the document on the back. It always throws a grayscale error message. I tried with another phone and PC, and the same thing happens. I contacted their chat support, where they said I recorded a video explaining the process. But it turns out they don't allow videos on the site. They told me to send it to support instead. The worst part is that the support page listed as a contact doesn't exist. They don't send emails. The W88 homepage mentions a WhatsApp channel for communication separate from the live chat, but that doesn't exist either. So, I clearly feel like I've been scammed. They won't let me verify my account and claim I don't know how to upload the photo to the site.

I have accounts with dozens of betting sites. And I've gone through KYC verification with all of them. This is my first time doing it here. Please don't gamble here.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with W88es.com Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Which documents were you able to submit to the casino and which were you not able to submit?
• Were any of the documents you provided accepted?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This is serious. I not only endured torture during the verification process, but it was always a system error on their part, as I tried it on other phones and PCs, and it gave the same error every time: that the photo was poorly taken. Finally, the chat agents verified my account and collected my information. Afterward, I requested a withdrawal, which was returned to the account within hours. They claim it was a payment provider error. My bank is lying; the withdrawal never left the account; it was their system error. I requested a second time, and the maximum processing time was 48 hours. More than 60 hours have passed, and all I get are apologies and emails. How do they indirectly acknowledge their mistake and ask me to be more patient because of the order of requests that was created? So, more time? More lies? More time? It's their own mistake, exceeding the processing limit they themselves set in their terms and conditions for withdrawals. Honestly, I feel completely scammed and cheated by this betting site. Behind its pretty, fast interface and great promotions, it hides a shady business with its verification, withdrawal, and other policies. Tomás, if you want, I can send you screenshots, transcripts, etc. It's outrageous that these people tell me to keep being patient with them through this endless stream of errors and incompetence. I want my money back; I need it for my son, and I made a mistake betting here. One step away from disaster, and I'm withdrawing. The money hasn't arrived, and it's already expired. Help me! Please!!!

Thanks for the detailed explanation of the incident. Please send any recent screenshots or communication exchanged with support to illustrate the situation. Send this information to my email at tomas@casino.guru or share screenshots here.

Dear Joseignaciano,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru