W88 Casino - Player accuses Casino W88 of unfair terms.

Hi,

i have a dispute with this Casino W88. I had played here for years and stopped playing years ago because i started to suspect something is wrong with their dubious promotion offers and also their softwares for slots. Yesterday i received an email from them in which they offered me 20 freespins with a wagering of 5x.

Thus i logged into the casino website and played a slot game and won MYR916 within the 20 free spin given to me. Later in order to continue playing and meet the wagering requirement i had to make a deposit of MYR 10. Yet when i opened the game it shows only my MYR 10 instead of the winnings + deposit amounting to MYR 916+ MYR 10= 926.

I opened the live chat and asked the agent why this so. She said her casino has it's own T&C which is only verbal but not written which says players have to make the turn over with their own money to make the turn over. I disputed this with the agent but she this their T&C . The turnover is huge sum MYR916 X 5= MYR 4600. How to meet that requirement and that too with my own money ? This absolutely a cheating case. I want your help in this matter to dispute with them about their ridiculous T&C and also blacklist them. I had attach my chats , game screen shot and also their malicious email.

Thank you for the help you are about to take into your hand. I really appreciate it.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether the winnings from the free spins are still available in your account?
• Have you deposited any real money funds to activate the promotion?
• Could you please attach the communication in which customer support requested that you deposit the additional 10 MYR?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila