Vulkan Casino UA - Player's struggling to withdraw her winnings.

Good night!!

I did all the procedures correctly...and I've been trying to withdraw for days...and I'm not getting it...because they're not releasing it.

Dear rrosendo95,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward, could you please post here a link for the casino you are experiencing issues with? It seems that you are from Brazil, however, you submitted this complaint about the casino that is only for Ukrainian players.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear rrosendo95,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.