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HomeComplaintsVulcan Vegas Casino - The player's withdrawal is delayed.

Vulcan Vegas Casino - The player's withdrawal is delayed.

Resolved
Our verdict

Case closed

Amount: €300

Vulcan Vegas Casino
Safety Index:Very low

Case summary

The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received his winnings.

Public
Public
3 years ago

since 8/5 I have made a withdrawal and they have not accepted it yet, they are making fun of me, they did not reply to emails, only my deposits know how to pass every day. unacceptable.my account is fully verified.my account is [email protected]

Public
Public
3 years ago

Hello Rover2547,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulcan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please forward the exact website link for the casino as there are multiple casinos with the same name?

Since when exactly is your account verified? Did you use any bonus to accumulate your current balance? When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
3 years ago

Dear Rover2547,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Public
Public
3 years ago
Translation

Okay, they paid me immediately when I wrote to you about my complaint, thank you very much. You helped a lot.

Automatic translation:
Public
Public
3 years ago

Hello Rover2547,

I'm glad to hear that you received your money. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick

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