VPBET Casino - Player’s account has been closed after a big win.

I’ve been playing on Vpbet for about a month. I’ve spent lots of money on their site. I’ve been playing the same games everyday since day 1. I finally won big over $14,000. I won $10,000 in one spin and have the screen shot to prove it. When I went to withdraw it failed due to Day audit. I contacted support and was told to retry. I tried again and 5 minutes later my account was banned and all my funds were gone. I contacted support and all they could tell me is the game developer flagged me for violation but couldn’t tell me what violation I made and it was out of there hands and nothing they could do. Again, this is a game I have been playing since the first I started playing on this site.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vpbet.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (which slots, game providers, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I believe I opened my account on April 25,2026. My account was blocked Wednesday morning, May 20, 2026. I was told to resubmit my withdrawal request by costumer service which I did, and when I went to check the status of it I got a notification that I was banned. I didn’t play with a bonus and I’ve attached a photo of the games I won on. I have been playing these games since the day I opened my account.

I just tried contacting costumer support again and my account is no longer banned. It is back active with no restrictions but all of my winning are gone.

All of my gaming history has been deleted and sessions have been removed as well.

I was able to get my gaming history back.

Thanks for the update and detailed explanation of the situation.

• Has the casino provided any further details to you since the complaint started?
• Is your account in the casino verified?
• Could you please specify which payment method have you opted for when withdrawing winnings?

Please let me know.

My account is verified and I chose to withdraw with PayPal. The last time I talked to them all they said was that the gaming providers decision was final and wouldn’t give me anything showing or stating there was an error. The decision was final and they couldn’t reverse it or further assist me this matter.

Dear Cajundiva,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Cajundiva,

I am sorry to hear about your problem with Vpbet1.

I will now try to contact a Vpbet1 representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a Vpbet1 representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Cajundiva,

I have repeatedly tried to contact VPBET Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I am sorry we could not be of more help on this occasion.

Best Regards,

Igor