Vox Casino - Player's withdrawals are delayed and unprocessed.

Hello,

I would like to ask for your help regarding my withdrawal issue with Vox Casino.

I have previously withdrawn around 4,000 PLN from this casino without any problems. I have never used bonuses and none of my winnings were obtained from bonus funds.

This time I requested a withdrawal of 17,000 PLN. After a long waiting period, support instructed me to cancel the withdrawal and split it into smaller requests of 500 PLN each. I followed all instructions and on May 25th I submitted 7 withdrawal requests of 500 PLN each (3,500 PLN in total).

As of today, I have not received a single payment. Support keeps telling me that the withdrawals are active, waiting in the queue, and that I need to be patient. I can still cancel all of the withdrawals, which suggests that they have not yet been processed or sent.

I have no verification issues, no KYC problems, no bonus-related issues, and I have never been accused of violating any terms and conditions. The original withdrawal deadline was not met, and now I have been informed that even the deadline for these smaller withdrawals may not be met either.

At this point my account balance is approximately 25,000 PLN. I am becoming increasingly concerned because I have fully cooperated with the casino, followed every instruction given by support, and yet I still have not received even the first withdrawal.

I also have numerous screenshots of my conversations with support, including messages confirming the withdrawal deadlines, the request to cancel the original withdrawal, and the instruction to split it into smaller amounts.

I am an honest player and simply want to receive my funds. I would appreciate CasinoGuru’s assistance in clarifying this situation and helping me determine when my withdrawals will actually be processed.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila