The player from Romania faced issues withdrawing their winnings of 3,050 RON from Voxcasino, which they had requested two weeks earlier. Despite having a verified account since January, the casino claimed the account was "under review," causing delays reminiscent of a prior incident in February. They sought assistance in resolving this matter. The complaint was marked as resolved by the player, and the issue was closed after their confirmation of payouts.
Vox Casino - Player's withdrawal is delayed due to account review.
Resolved
Our verdict
Case closed
Amount: 3,050 lei
Vox Casino
Safety Index 8.8 HighCase summary
Discussion
Public
Public
2 months ago
On May 19, 2026, I made a deposit on Voxcasino, won, and requested two separate withdrawals totaling 3,050 RON (450 RON and 2,600 RON).
My account was fully verified in January 2026. Despite this, the casino is currently stalling my payments under the guise of an "account review." This is the exact same tactic they used against me in February 2026, which was only resolved after I filed a public complaint.Chronological
Timeline:
January 2026: My account successfully passed full KYC verification.
February 2026: I had a large win. The casino blocked me, claiming account issues. After I filed a complaint on review sites, they unblocked me, paid my winnings, apologized, and explicitly stated my account was perfectly fine for future deposits and withdrawals.
May 19, 2026: I deposited and requested two withdrawals (450 RON and 2,600 RON).
Day 3 (May 22): Support told me withdrawals take 3 to 5 days.
Day 5 (May 24): Support assured me the payment would go through "in a few hours." It did not.
Day 6 (May 25): Support changed their story, stating my account was suddenly "under review." I reminded them of my January verification and the February incident.
Days 7–10 (May 26–29): I contacted support daily. They gave arrogant and contradictory responses, claiming alternatingly that the account is "under review" or "going through verification."
My account has been verified for months, and the casino already cleared my account after a formal dispute in February. This new review is a bad-faith stall tactic. I have waited 10 days for a process that should take 3 to 5 days.
June 4th: they still refuse to process my withrawals, Support answers with copy/paste messages saying it's either verification, account review or audit.
As far as I can see, this is their new tactic for not paying players. There are various complaints similar to mine on other casino review sites.
I request Casino Guru’s assistance in urging VoxCasino to stop stalling and release my 3,050RON ( 450 and 2600).
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vox Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Were you asked to submit any documents in May or June 2026 in addition to what you provided earlier that year?
- Did you achieve your current balance with the help of a bonus?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
2 months ago
Hello!
●No, Voxcasino didn't ask any aditional documents( that was done in January and March and all was ok).
● Curent balance was achieved with deposit, playing slots. I didn't use any bonus, no free spins.
I have sent screenshots to your e-mail.
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2 months ago
Update June 8: Vox casino payed my 2 withrawals.
Thank you for your help!
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ddel,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
