Vox Casino - Player's withdrawal is delayed.

Hallo,

ich habe beim Casino bereits Auszahlungen erhalten und das Profil ist auch verifiziert.

Nun kam eine Mail, dass ich manuell geprüft werde und deshalb keien Auszhalung kommt. Ein Zeithorizont wurde nicht genannt und zusammen mit den anderen Beschwerden von denen man hier list, scheint das Methode zu haben.

Ich habe überwiegend Casinospiele gepsielt und miene letzen Gewinne ohne Bonus erzielt.

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Dear AdoHaMoser,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• When was the last time the casino processed a payout to your bank account/wallet?
• When did you pass account verification?
• Could you please share with me a screenshot of your current payout request and the verification status of your account?
• If there is any relevant communication addressed to you from the casino, include it as well. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas