The player from Poland requested withdrawals of PLN 5,000 from Vox Casino three weeks ago but has not received his funds despite completing all verification requirements. The casino informs him that his account is under a 'transaction review process' but does not provide a timeline for resolution.
Vox Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 18h 29m 42s
Vox Casino
Safety Index 8.8 HighCase summary
Discussion
Public
Public
3 days ago
Translation
I submitted my first withdrawal request for my winnings at Vox Casino on July 3, 2026, and another on July 9, 2026. The total withdrawal amount is PLN 5,000. I passed a full document verification (KYC) and met all required conditions. Despite the passage of over three weeks, the funds still have not been transferred.
In response to my inquiries, the casino sends automated emails stating that the account is undergoing a "transaction review process." The casino categorically refuses to provide any deadline for the completion of this review, citing the volume of transactions.
I believe that holding my funds since July 3rd without a specific withdrawal date is a deliberate delay and a violation of fair play. I am asking the CasinoGuru team to assist me in recovering the money owed to me.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
