Vox Casino - Player’s withdrawal has been delayed.

On 19 August 2026, I submitted a withdrawal request of €1,700 by bank transfer at Vox Casino.

My account is verified and the withdrawal was accepted by the casino system. It has remained active and unpaid since 19 August 2026.

A VIP support representative named Mark told me that I had to cancel my existing €1,700 withdrawal and submit multiple new withdrawal requests of €100 each

I asked which payment provider imposes this €100 limit and which exact clause of the Terms and Conditions establishes it. The representative did not provide either answer.

I also asked why the casino system accepted my €1,700 bank transfer withdrawal on 19 August 2026 if such a limit existed.

The representative confirmed that every new withdrawal request would restart the processing period from the date of the latest withdrawal request.

I therefore refused to cancel my original withdrawal because this would restart the waiting period.

After I refused, the representative stated that my withdrawal request would not be accepted for processing and would not be processed.

I repeatedly asked whether Vox Casino was formally refusing to process my existing withdrawal unless I cancelled it, but I did not receive a clear answer.

I am not refusing to cooperate with the casino. I am asking Vox Casino to process the withdrawal that was already accepted on 19 August 2026 or provide a clear contractual and technical reason why it cannot be processed.

I have not cancelled my €1,700 withdrawal and I do not consent to its cancellation.

I have screenshots of the withdrawal, my verified account status and the full conversation with customer support.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Did you select the same payment method for your withdrawal request as the one you successfully used to make deposits?
• Have you tried submitting smaller withdrawal requests to see whether they would be processed more quickly?
• How many pending withdrawal requests can you have at this casino at the same time?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika