Vox Casino - Player’s winnings have been confiscated.

Hello, I made a withdrawal at Vox Casino for a total of PLN 44,000 on April 18, 2026. PLN 2,000 of this amount was paid to me the same day. After waiting 30 days for the withdrawal, the casino did not pay me the remaining PLN 42,000 winnings. They canceled the withdrawal and reset my actual balance to zero. I should add that I was not informed of this. I only learned about this situation after writing on the game's support page, and I was accused of fraud and attempting to enrich myself illegally. After my investigation, they wrote to me on support that they had a technical error and accused me of attempting to enrich myself dishonestly. I'll also add that my winnings of PLN 44,000 were paid out in PLN 2,000 increments. So, there were a total of 22 withdrawals of PLN 2,000 each. As I mentioned earlier, one of them was paid out to me on the same day, leaving me with 21 withdrawals of PLN 2,000 each. On the last withdrawal day, all my withdrawals were listed as "error," and a new withdrawal (not made by me) appeared in Kaunas for PLN 42,000.03 with the status "successful." The payment method for this amount is listed as "administrative fee." I received cashback of PLN 3,780 for this withdrawn amount. I made a withdrawal of this cashback, and on May 22, 2026, they paid me out. The first payment method status is "administrative fee," and the second payment status for the same amount is "bank transfer," which was successfully paid to my bank account. I am asking for help in recovering my winnings which I won legally. I am attaching attachments to the situation presented.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which games you played to accumulate your winnings?
• Am I correct in understanding that these winnings were accumulated on April 17 and 18, 2026?
• During these two days, did you play Amatic games by any chance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika