The player from Hesse deposited 22 Euros and has made a withdrawal request of 100 Euros after wagering his bonus but faces ongoing verification issues with Voxcasino. Despite sending all necessary documentation and being verified at other casinos, the player encounters delays and lack of responses from the support team.
Vox Casino - Player’s verification process is delayed.
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Waiting for Casino Guru to reply
4d 6h 42m 37s
Vox Casino
Safety Index:HighCase summary
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5 days ago
I deposit 22 Euro with card. I wagered all bonus and withdraw only 100 Euro. Iam verfied a lot of Casinos. Voxcasino dont tell em what they want and do nothign to go forward even i send them all. all what they want and all what iam verfiied on other casino. all accepted it. When i go in Live support they say i must wait. but Verification team dont go forward. i send emails. no answer.So please tell them to verify me cause i send them all.
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Dear wennert,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.
- Could you please let me know which verification documents you have already provided and when exactly you sent the last one?
- Have you received any confirmation or acknowledgment of receipt for already sent documents from Voxcasino?
- Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Petra
