Vox Casino - Player faces delayed withdrawal with pressured installment offers.

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Dear Papatux,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• What payment method did you use for your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Thank you for reaching out and taking on my case.

To answer your questions:

 Previous withdrawals: Yes, I have made successful withdrawals before. They were processed without any issues for amounts up to a maximum of 2,000 PLN each.

 Payment method: For this current withdrawal request, I chose a standard bank transfer.

Please let me know if you need any additional information or documentation from my side to help resolve this issue.

Best regards,

Papatux

Hello Papatux,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Mediator, Dear Casino.Guru Team,

I am leaving this crucial update on record for when the mediator returns from vacation, or for the supervisor covering this case.

Following the immense pressure and the significant drop in their Safety Index, Vox Casino has just officially responded in my parallel complaint on another major arbitration platform. They publicly apologized and firmly committed to a specific, hard deadline to pay out my 13,990 PLN winnings in full on September 8th.

To prevent the casino from using different narratives across platforms or executing hidden installment plans, I respectfully request that the Casino.Guru team immediately ask Vox Casino to officially confirm this September 8th deadline directly in this thread as well. Furthermore, the casino must be required to provide a valid, official PDF proof of transfer (including a clear transaction reference number) on that exact date.

Should Vox Casino fail to provide this official proof, miss the deadline, or try to bypass this with unagreed installments, it must be treated as a severe and repetitive false declaration. In such a scenario, I request Casino.Guru to apply strict black points, further downgrade their Safety Index, and escalate the matter to management for a potential blacklist status.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Papatux,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila